IT Services Student Helpdesk

Four People Sitting At Computer Terminals (Depth Of Field/High K

The IT Services Student Helpdesk provides first-level technical support to all students of Cape Fear Community College.  We are available to assist you with basic computer and technical needs, and we are committed to providing detailed resolutions and general information to assist with common problems.

The Student Helpdesk is fully-staffed and available Downtown and on the North Campus.  We can be reached by phone, email, or in person at either location.  Some of the issues that we assist with are:

Password Reset
Security Question Reset
Username Lookup
WebAdvisor Navigation
myCFCC Navigation
Registration Navigation Issues
Email Assistance
Wireless Internet Problems
Blackboard Technical Issues
Mobile Device Assistance
Software Installation Help/Virus Scans on Laptops Only

For Blackboard technical issues, you may contact their 24/7 Helpdesk at 877-708-2938.
For Pearson MyLab issues, please contact their Helpdesk at 800-677-6337.

Have a computer or looking to buy one in the future?  Check out the following pages.  We have a list of the minimum requirements needed for academic applications to work properly and also, a list of suggested computer configurations if you’re considering purchasing a new laptop or PC.

Minimum Computer Requirements
Recommended Computer Configurations

Also, be sure to check out the “Video Tutorials” and “Common Issues” sections to the right.  We’ve posted some step-by-step tutorials for some of the most common problems you may experience.  If you can’t find what you’re looking for or you need further assistance with any of these issues, please don’t hesitate to contact us.  We are here to provide as much help as we possibly can.